365 Roadmap Tracker Beta
What Microsoft changed on the Microsoft 365 roadmap — slipped release months, status moves, new and withdrawn items.
Data as of 2 hours ago (26 October 2026) · tracking since 1 September 2026
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- Dynamics 365 Contact Center: Workforce engagement management - Analyze adherence history to optimize workforce planning
- Dynamics 365 Customer Service: Copilot and AI innovation - Improve customer outcomes with Service Agent in Microsoft 365 Copilot
- Dynamics 365 Customer Service: Copilot and AI innovation - Use Copilot Cowork to orchestrate insights and actions for representatives
- Dynamics 365 Customer Service: Workforce engagement management - Enforce governance policy
- Dynamics 365 Customer Service: Workforce engagement management - Automatically generate evaluation summary from final resultsDynamics 365 Customer ServiceWorldwide
- Dynamics 365 Customer Service: Workforce engagement management - Enable enhanced screen recording controls for adminsDynamics 365 Customer ServiceWorldwide
- Dynamics 365 Customer Service: Workforce engagement management - Enable question-level weighting for quality evaluation scoringDynamics 365 Customer ServiceWorldwide
- Dynamics 365 Customer Service: Workforce engagement management - Enforce governance policies on email attachmentsDynamics 365 Customer ServiceWorldwide
- Dynamics 365 Customer Service: Workforce engagement management - Manage policy strictness to enforce governance policiesDynamics 365 Customer ServiceWorldwide
- Dynamics 365 Customer Service: Workforce engagement management - Modify and override submitted evaluations
- Dynamics 365 Customer Service: Copilot and AI innovation - Classify emails by category and subcategory with Case Management Agent
- Dynamics 365 Customer Service: Copilot and AI innovation - View next best actions with Customer Intent Agent
- Dynamics 365 Customer Service: Workforce engagement management - Associate forecast scenarios with planning groupsDynamics 365 Customer ServiceWorldwide
- Dynamics 365 Customer Service: Workforce engagement management - Create capacity plans for planning groupsDynamics 365 Customer ServiceWorldwide
- Dynamics 365 Customer Service: Workforce engagement management - Filter adherence historical analytics by planning groupDynamics 365 Customer ServiceWorldwide
- Dynamics 365 Customer Service: Workforce engagement management - Filter the adherence tracker by planning groupDynamics 365 Customer ServiceWorldwide
- Dynamics 365 Contact Center: Quality evaluation - Specify who to evaluate in conversations
- Dynamics 365 Customer Service: Copilot and AI innovation - Resolve customer emails autonomously with AI
- Dynamics 365 Customer Service: Detailed quality evaluation score breakdown
- Dynamics 365 Customer Service: Inactivate quality evaluation records
- Dynamics 365 Customer Service: Service tools, skills and plugins are now available for CodeDynamics 365 Customer ServiceWorldwide
- Dynamics 365 Customer Service: Service tools, skills and plugins are now available for Cowork, Code and ScoutDynamics 365 Customer ServiceWorldwide
- Dynamics 365 Customer Service: Service tools, skills and plugins are now available for ScoutDynamics 365 Customer ServiceWorldwide
- Dynamics 365 Customer Service: Support Not Applicable answer option for quality evaluation criteria
- Dynamics 365 Contact Center: Quality evaluation - One-Time Evaluation Frequency
- Dynamics 365 Contact Center: Quality evaluation - Recurring conversation evaluations
- Dynamics 365 Customer Service: Workforce engagement management - Detect intraday volume spikes with workforce alertsDynamics 365 Customer ServiceWorldwide
- Dynamics 365 Customer Service: Workforce engagement management - Monitor intraday performance against the forecastDynamics 365 Customer ServiceWorldwide
- Dynamics 365 Customer Service: Quality evaluation supports custom Case-like records evaluationDynamics 365 Customer ServiceWorldwide
- Dynamics 365 Customer Service: Quality evaluation supports knowledge source in criteria
- Microsoft Dataverse: Add users without licenses to activity recipient fields
- Dynamics 365 Customer Service: Manage intraday operations with AI agent
- Dynamics 365 Customer Service: Workforce engagement management - Enable enhanced screen recording controls for admins
Microsoft's own roadmap shows only what an item says today. This page keeps the previous answers: every time a feature's target date, status, release ring or product list changes, the old value is recorded, so slippage becomes something you can look up rather than something you had to have screenshotted. History starts on the tracking-since date at the top of this page — nothing before it is knowable from the feed.
Release timing filters on the target month, because a month is all the feed publishes — there is no day to filter on. Released means the month has passed and Microsoft has marked the item Launched. Coming up means the month is this one or later and the item is neither launched nor cancelled. Overdue means the month has passed and the item is still neither; it is a statement about Microsoft's date, not a fault. Cloud instance is Microsoft's sovereign cloud boundary — Worldwide, GCC (US Government Community Cloud), GCC High, and DoD — and the same feature often carries different dates in each.
Products are grouped by hand into the categories above, with the service-wide Microsoft 365 tag standing on its own at the top because it belongs to no single product. A product Microsoft adds that nobody has filed yet appears under Uncategorized rather than disappearing, so a new arrival is always filterable on the day it shows up. Product names carry an icon where one exists; several products have none yet, and those go without rather than borrowing another product's.
Source: Microsoft's public release-communications feed, re-read every six hours with a full reconcile weekly. Dates are Microsoft's own targets, not commitments — that is precisely why the movement is worth recording. Planning around a license rather than a date? See 365 License Lookup. Looking for support end dates rather than arrival dates? Microsoft Lifecycle Lookup covers the other end of the product life.