Dynamics 365 Customer Service: Service tools, skills and plugins are now available for Scout Beta
Data as of 2 hours ago (26 October 2026)
Description
The updated Service application brings Dynamics 365 Customer Service context, actions, and guided workflows into Scout. Customer service teams can work with service information and take supported actions in the flow of work, reducing the need to switch to Dynamics 365. First-party tools delivered through the Service package on Dynamics 365 MCP respect Dynamics 365 business logic and the user's existing permissions on each call. The package provides a governed foundation for the supported tools and skills in Scout.
Change history
Added to the roadmap 30 September 2026. Tracked here since 1 October 2026. Earliest target we recorded: September 2026 (since tracked — Microsoft may have moved it before we started watching).
Nothing has changed on this item since tracking began on 1 October 2026. Changes appear here as Microsoft updates the feed.