Dynamics 365 Customer Service: Detailed quality evaluation score breakdown Beta
Data as of 3 hours ago (26 October 2026)
Description
Evaluation details now include a scoring breakdown at the overall, section, and question level. Users can see how the final evaluation score was calculated, including how individual question outcomes contribute to section scores and the overall score. This improves transparency, helps quality teams validate results, and makes it easier to identify areas for coaching, calibration, and process improvement.
Change history
Added to the roadmap 21 September 2026. Tracked here since 22 September 2026. Earliest target we recorded: September 2026 (since tracked — Microsoft may have moved it before we started watching).
Nothing has changed on this item since tracking began on 22 September 2026. Changes appear here as Microsoft updates the feed.