Dynamics 365 Contact Center: Quality evaluation - Specify who to evaluate in conversations Beta
Data as of 2 hours ago (26 October 2026)
Description
Participant evaluated" lets users choose who to evaluate within a conversation transcript for quality evaluation.Users can select Participant evaluated to choose the scope of the evaluation: Entire record, Current owner, or IVR/Bot. By default, "Entire record" evaluates the full conversation transcript, including all participants. Current owner evaluates the current conversation owner, defined as the last conversation owner. IVR/Bot evaluates only the automated IVR or bot portion of the conversation. This option is available when running an on-demand evaluation from both the conversation list view and from the evaluation plan.
Change history
Added to the roadmap 30 September 2026. Tracked here since 1 October 2026. Earliest target we recorded: September 2026 (since tracked — Microsoft may have moved it before we started watching).
Nothing has changed on this item since tracking began on 1 October 2026. Changes appear here as Microsoft updates the feed.