Dynamics 365 Customer Service: Inactivate quality evaluation records Beta
Data as of 3 hours ago (26 October 2026)
Description
Quality managers can now inactivate evaluation records that should no longer contribute to scoring or reporting. Inactive evaluations are preserved for traceability but excluded from overall score calculations and analytics. This helps teams correct reporting outcomes when evaluations were created in error, used the wrong criteria, were duplicates, or should otherwise be removed from active quality results.
Change history
Added to the roadmap 21 September 2026. Tracked here since 22 September 2026. Earliest target we recorded: September 2026 (since tracked — Microsoft may have moved it before we started watching).
Nothing has changed on this item since tracking began on 22 September 2026. Changes appear here as Microsoft updates the feed.