Dynamics 365 Customer Service: Quality evaluation supports custom Case-like records evaluation Beta
Data as of 2 hours ago (26 October 2026)
Description
Quality evaluation now supports on-demand evaluations for case-like custom entities in public preview. Organizations can extend evaluation capabilities beyond the standard case entity to supported custom Dataverse entities that follow a case-like service workflow. This enables teams to evaluate additional business records using the quality evaluation framework, while giving admins flexibility to configure evaluation entry points for their custom scenarios.
Change history
Added to the roadmap 6 October 2026. Tracked here since 7 October 2026. Earliest target we recorded: January 2027 (since tracked — Microsoft may have moved it before we started watching).
Nothing has changed on this item since tracking began on 7 October 2026. Changes appear here as Microsoft updates the feed.