Dynamics 365 Contact Center: Quality evaluation - One-Time Evaluation Frequency Beta
Data as of 2 hours ago (26 October 2026)
Description
Quality evaluation plans now support a Once frequency type for both case evaluations and conversation evaluations. When creating an evaluation plan, users can select Once from the Frequency type dropdown to run the evaluation a single time instead of on a recurring schedule or trigger-based cadence. This option is useful for one-time evaluation runs where ongoing recurrence is not needed. Once selected, the plan is configured to execute only one time based on the specified plan start date.
Change history
Added to the roadmap 14 October 2026. Tracked here since 15 October 2026. Earliest target we recorded: October 2026 (since tracked — Microsoft may have moved it before we started watching).
Nothing has changed on this item since tracking began on 15 October 2026. Changes appear here as Microsoft updates the feed.