Dynamics 365 Contact Center: Quality evaluation - Recurring conversation evaluations Beta
Data as of 2 hours ago (26 October 2026)
Description
Quality Evaluation now supports recurring frequency for conversation evaluations. Previously, only event-based trigger evaluations were supported, meaning evaluations were created only when a conversation closed. With recurring evaluations, users can run bulk evaluations over previously closed conversations, evaluate future closed conversations, and sample selected conversations that match configured conditions. This enables ongoing quality monitoring, retrospective analysis, and targeted evaluation programs without relying solely on conversation-close events.
Change history
Added to the roadmap 5 October 2026. Tracked here since 6 October 2026. Earliest target we recorded: October 2026 (since tracked — Microsoft may have moved it before we started watching).
Nothing has changed on this item since tracking began on 6 October 2026. Changes appear here as Microsoft updates the feed.