Dynamics 365 Customer Service: Support Not Applicable answer option for quality evaluation criteria Beta
Data as of 3 hours ago (26 October 2026)
Description
Criteria questions now support a Not Applicable answer option. When a question is marked as not applicable, it is excluded from scoring instead of negatively affecting the evaluation score. This helps ensure evaluations remain accurate when a specific criterion does not apply to the case, interaction, or business scenario being reviewed.
Change history
Added to the roadmap 21 September 2026. Tracked here since 22 September 2026. Earliest target we recorded: September 2026 (since tracked — Microsoft may have moved it before we started watching).
Nothing has changed on this item since tracking began on 22 September 2026. Changes appear here as Microsoft updates the feed.