What changed Beta
Slipped dates, status moves, new entries and withdrawals on the Microsoft 365 roadmap.
Data as of 2 hours ago (26 October 2026) · tracking since 1 September 2026
Items first seen in the feed in the last 30 days. The initial population on 1 September 2026 is excluded — those items were not new to the roadmap, only new to this tracker.
27 items · Clear filters
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Dynamics 365 Contact Center: IVR capabilities - Equip voice agents with custom voiceDynamics 365 Contact Center Worldwide
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Dynamics 365 Contact Center: Unified routing - Use overflow actions to protect customer experience for direct inward callsDynamics 365 Contact CenterMicrosoft Copilot (Microsoft 365) Worldwide
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Dynamics 365 Contact Center: Workforce engagement management - Manage overnight shifts as a single continuous scheduleDynamics 365 Contact Center Worldwide
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Dynamics 365 Contact Center: Administrator experiences - Manage users through Microsoft Entra security groupsDynamics 365 Contact Center Worldwide
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Dynamics 365 Contact Center: Administrator experiences - Use enhanced customer-first direct callbacksDynamics 365 Contact CenterMicrosoft Copilot (Microsoft 365) DoDGCCGCC HighWorldwide
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Dynamics 365 Contact Center: Administrator experiences - Use Service Operations Agent to accelerate setup, onboard, and verify config changesDynamics 365 Contact CenterMicrosoft Copilot (Microsoft 365) Worldwide
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Dynamics 365 Contact Center: Unified routing - Orchestrate conversation distribution with natural language playbooksDynamics 365 Contact CenterMicrosoft Copilot (Microsoft 365) Worldwide
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Dynamics 365 Contact Center: Workforce engagement management - Automate shift rotations for consistent workforce coverageDynamics 365 Contact Center Worldwide
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Dynamics 365 Contact Center: Workforce engagement management - Enable evaluation retries and improve error handlingDynamics 365 Contact Center Worldwide
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Dynamics 365 Contact Center: Administrator experiences - Support average wait time in messaging API channelsDynamics 365 Contact Center Worldwide
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Dynamics 365 Contact Center: Administrator experiences - Use industry templates to set up autonomous contact centersDynamics 365 Contact Center Worldwide
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Dynamics 365 Contact Center: Copilot and AI innovation - Use agentic simulations to evaluate contact center setupDynamics 365 Contact CenterMicrosoft Copilot (Microsoft 365) Worldwide
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Dynamics 365 Contact Center: Omnichannel customer experiences - Handle duplicate callback requests in overflowing queuesDynamics 365 Contact Center Worldwide
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Dynamics 365 Contact Center: Omnichannel customer experiences - Use data masking to protect customer dataDynamics 365 Contact Center Worldwide
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Dynamics 365 Contact Center: Omnichannel customer experiences - Use ML-based sensitive data redaction for human interactionsDynamics 365 Contact Center Worldwide
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Dynamics 365 Contact Center: Service representative experiences - Use pinned contacts and queues during consult and transferDynamics 365 Contact Center Worldwide
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Dynamics 365 Contact Center: Supervisor experiences - Provide real-time coaching with Quality Assurance AgentDynamics 365 Contact Center Worldwide
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Dynamics 365 Contact Center: Supervisor experiences - Track segment‑level metrics across queuesDynamics 365 Contact Center Worldwide
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Dynamics 365 Contact Center: Unified routing - Assign conversation to expert who engaged with the customer previouslyDynamics 365 Contact CenterMicrosoft Copilot (Microsoft 365) Worldwide
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Dynamics 365 Contact Center: Unified routing - Handle waiting conversations when queues close or become unstaffedDynamics 365 Contact CenterMicrosoft Copilot (Microsoft 365) Worldwide
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Dynamics 365 Contact Center: Unified routing - Use average wait-time diagnostics for wait-time predictionsDynamics 365 Contact Center Worldwide
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Dynamics 365 Contact Center: Unified routing - Use pick-based assignment method for work itemsDynamics 365 Contact Center Worldwide
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Dynamics 365 Contact Center: Workforce engagement management - Analyze adherence history to optimize workforce planningDynamics 365 Contact CenterDynamics 365 Customer Service Worldwide
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Dynamics 365 Contact Center: Quality evaluation - One-Time Evaluation FrequencyDynamics 365 Contact CenterDynamics 365 Customer Service Worldwide
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Dynamics 365 Contact Center: Quality evaluation - Recurring conversation evaluationsDynamics 365 Contact CenterDynamics 365 Customer Service Worldwide
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Dynamics 365 Contact Center: Out of the box real time translation on digital channelsDynamics 365 Contact Center Worldwide
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Dynamics 365 Contact Center: Quality evaluation - Specify who to evaluate in conversationsDynamics 365 Contact CenterDynamics 365 Customer Service Worldwide
Back to all roadmap items. Slippage is measured against the earliest release month this tracker recorded, which is not necessarily the first one Microsoft published — only movement since 1 September 2026 is knowable here.