Dynamics 365 Contact Center: Out of the box real time translation on digital channels Beta
Data as of 2 hours ago (26 October 2026)
Status
In development
Release month
January 2027
Release ring
General Availability, Preview
Products
Dynamics 365 Contact Center
Cloud instances
Worldwide
Platforms
Web
Description
With this feature, users get an out-of-the-box solution for translation services, so they don't need to bring their own web resources. Service representatives get updated feature usage with more configurations. They can tailor their conversations more accurately based on their existing skills and preferences. The feature is transparent yet modernized with new settings, making conversations easier to consume in a language of the representative's choice.
Change history
Added to the roadmap 30 September 2026. Tracked here since 1 October 2026. Earliest target we recorded: January 2027 (since tracked — Microsoft may have moved it before we started watching).
- 15 October 2026 Description description updated