What changed Beta
Slipped dates, status moves, new entries and withdrawals on the Microsoft 365 roadmap.
Data as of 4 hours ago (26 October 2026) · tracking since 1 September 2026
Items first seen in the feed in the last 30 days. The initial population on 1 September 2026 is excluded — those items were not new to the roadmap, only new to this tracker.
29 items · Clear filters
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Dynamics 365 Customer Service: Copilot and AI innovation - Resolve customer emails autonomously with AIDynamics 365 Customer ServiceMicrosoft Copilot (Microsoft 365) Worldwide
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Dynamics 365 Customer Service: Workforce engagement management - Enable enhanced screen recording controls for adminsDynamics 365 Customer Service Worldwide
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Dynamics 365 Customer Service: Workforce engagement management - Enable enhanced screen recording controls for adminsDynamics 365 Customer Service GCC
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Dynamics 365 Customer Service: Workforce engagement management - Enforce governance policies on email attachmentsDynamics 365 Customer Service Worldwide
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Dynamics 365 Customer Service: Workforce engagement management - Enforce governance policyDynamics 365 Customer ServiceMicrosoft Copilot (Microsoft 365) Worldwide
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Dynamics 365 Customer Service: Workforce engagement management - Manage policy strictness to enforce governance policiesDynamics 365 Customer Service Worldwide
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Dynamics 365 Customer Service: Workforce engagement management - Modify and override submitted evaluationsDynamics 365 Customer ServiceMicrosoft Copilot (Microsoft 365) Worldwide
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Dynamics 365 Customer Service: Copilot and AI innovation - View next best actions with Customer Intent AgentDynamics 365 Customer ServiceMicrosoft Copilot (Microsoft 365) Worldwide
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Dynamics 365 Customer Service: Workforce engagement management - Automatically generate evaluation summary from final resultsDynamics 365 Customer Service Worldwide
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Dynamics 365 Customer Service: Workforce engagement management - Enable question-level weighting for quality evaluation scoringDynamics 365 Customer Service Worldwide
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Dynamics 365 Customer Service: Manage intraday operations with AI agentDynamics 365 Customer ServiceMicrosoft Copilot (Microsoft 365) Worldwide
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Microsoft Dataverse: Add users without licenses to activity recipient fieldsDynamics 365 Customer ServiceDynamics 365 SalesMicrosoft 365 appMicrosoft Dataverse Worldwide
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Dynamics 365 Contact Center: Workforce engagement management - Analyze adherence history to optimize workforce planningDynamics 365 Contact CenterDynamics 365 Customer Service Worldwide
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Dynamics 365 Customer Service: Copilot and AI innovation - Classify emails by category and subcategory with Case Management AgentDynamics 365 Customer ServiceMicrosoft Copilot (Microsoft 365) Worldwide
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Dynamics 365 Customer Service: Copilot and AI innovation - Improve customer outcomes with Service Agent in Microsoft 365 CopilotDynamics 365 Customer ServiceMicrosoft Copilot (Microsoft 365) Worldwide
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Dynamics 365 Customer Service: Copilot and AI innovation - Use Copilot Cowork to orchestrate insights and actions for representativesDynamics 365 Customer ServiceMicrosoft Copilot (Microsoft 365) Worldwide
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Dynamics 365 Customer Service: Workforce engagement management - Associate forecast scenarios with planning groupsDynamics 365 Customer Service Worldwide
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Dynamics 365 Customer Service: Workforce engagement management - Create capacity plans for planning groupsDynamics 365 Customer Service Worldwide
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Dynamics 365 Customer Service: Workforce engagement management - Detect intraday volume spikes with workforce alertsDynamics 365 Customer Service Worldwide
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Dynamics 365 Customer Service: Workforce engagement management - Filter adherence historical analytics by planning groupDynamics 365 Customer Service Worldwide
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Dynamics 365 Customer Service: Workforce engagement management - Filter the adherence tracker by planning groupDynamics 365 Customer Service Worldwide
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Dynamics 365 Customer Service: Workforce engagement management - Monitor intraday performance against the forecastDynamics 365 Customer Service Worldwide
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Dynamics 365 Contact Center: Quality evaluation - One-Time Evaluation FrequencyDynamics 365 Contact CenterDynamics 365 Customer Service Worldwide
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Dynamics 365 Customer Service: Quality evaluation supports custom Case-like records evaluationDynamics 365 Customer Service Worldwide
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Dynamics 365 Contact Center: Quality evaluation - Recurring conversation evaluationsDynamics 365 Contact CenterDynamics 365 Customer Service Worldwide
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Dynamics 365 Contact Center: Quality evaluation - Specify who to evaluate in conversationsDynamics 365 Contact CenterDynamics 365 Customer Service Worldwide
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Dynamics 365 Customer Service: Service tools, skills and plugins are now available for CodeDynamics 365 Customer Service Worldwide
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Dynamics 365 Customer Service: Service tools, skills and plugins are now available for Cowork, Code and ScoutDynamics 365 Customer Service Worldwide
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Dynamics 365 Customer Service: Service tools, skills and plugins are now available for ScoutDynamics 365 Customer Service Worldwide
Back to all roadmap items. Slippage is measured against the earliest release month this tracker recorded, which is not necessarily the first one Microsoft published — only movement since 1 September 2026 is knowable here.