What changed Beta
Slipped dates, status moves, new entries and withdrawals on the Microsoft 365 roadmap.
Data as of 3 hours ago (26 October 2026) · tracking since 1 September 2026
Items first seen in the feed in the last 30 days. The initial population on 1 September 2026 is excluded — those items were not new to the roadmap, only new to this tracker.
66 items · Clear filters
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Dynamics 365 Business Central: Copilot and agents - Envision and design AI agents in Business CentralDynamics 365 Business CentralMicrosoft Copilot (Microsoft 365) Worldwide
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Dynamics 365 Business Central: Copilot and agents - Run multiple Sales Order Agents per company with smarter item matching, relevance filtering, and streamlined setupDynamics 365 Business CentralMicrosoft Copilot (Microsoft 365) Worldwide
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Dynamics 365 Contact Center: Unified routing - Use overflow actions to protect customer experience for direct inward callsDynamics 365 Contact CenterMicrosoft Copilot (Microsoft 365) Worldwide
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Dynamics 365 Customer Service: Copilot and AI innovation - Resolve customer emails autonomously with AIDynamics 365 Customer ServiceMicrosoft Copilot (Microsoft 365) Worldwide
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Dynamics 365 Customer Service: Workforce engagement management - Enforce governance policyDynamics 365 Customer ServiceMicrosoft Copilot (Microsoft 365) Worldwide
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Dynamics 365 Customer Service: Workforce engagement management - Modify and override submitted evaluationsDynamics 365 Customer ServiceMicrosoft Copilot (Microsoft 365) Worldwide
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Dynamics 365 Sales: Lead management - Deploy multiple Sales Qualification Agents in a single environmentDynamics 365 SalesMicrosoft Copilot (Microsoft 365) Worldwide
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Dynamics 365 Sales: Lead management - Personalize outreach emails generated by Sales Qualification AgentDynamics 365 SalesMicrosoft Copilot (Microsoft 365) Worldwide
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Dynamics 365 Contact Center: Administrator experiences - Use enhanced customer-first direct callbacksDynamics 365 Contact CenterMicrosoft Copilot (Microsoft 365) DoDGCCGCC HighWorldwide
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Dynamics 365 Contact Center: Administrator experiences - Use Service Operations Agent to accelerate setup, onboard, and verify config changesDynamics 365 Contact CenterMicrosoft Copilot (Microsoft 365) Worldwide
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Dynamics 365 Contact Center: Unified routing - Orchestrate conversation distribution with natural language playbooksDynamics 365 Contact CenterMicrosoft Copilot (Microsoft 365) Worldwide
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Dynamics 365 Customer Insights - Data: Agents and Copilot - Increase AI accuracy by grounding agents in customer insightsDynamics 365 Customer Insights - DataMicrosoft Copilot (Microsoft 365) Worldwide
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Dynamics 365 Customer Insights - Journeys: Create journeys in minutes with Journey Creation AgentDynamics 365 Customer Insights - JourneysMicrosoft Copilot (Microsoft 365) Worldwide
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Dynamics 365 Customer Insights - Journeys: Improve engagement and message timing with Outreach Optimization AgentDynamics 365 Customer Insights - JourneysMicrosoft Copilot (Microsoft 365) Worldwide
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Dynamics 365 Customer Service: Copilot and AI innovation - View next best actions with Customer Intent AgentDynamics 365 Customer ServiceMicrosoft Copilot (Microsoft 365) Worldwide
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Dynamics 365 Field Service: Optimize resource scheduling - Optimize schedules with Scheduling Operations AgentDynamics 365 Field ServiceMicrosoft Copilot (Microsoft 365) Worldwide
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Dynamics 365 Supply Chain Management: Copilot and AI innovation - Analyze demand using generative insights for better planningDynamics 365 Supply Chain ManagementMicrosoft Copilot (Microsoft 365) Worldwide
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Microsoft Copilot (Microsoft 365): Enable semantic model in Sales agentMicrosoft Copilot (Microsoft 365) Worldwide
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Microsoft Copilot (Microsoft 365): Sales Development Agent - Meeting schedulingMicrosoft Copilot (Microsoft 365) Worldwide
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Microsoft Dataverse: Enable AI powered business workflows in Work IQ with Dataverse - Build Dataverse solutions with coding agents using Dataverse skillsMicrosoft Copilot (Microsoft 365)Microsoft Dataverse Worldwide
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Power Pages: Power Pages Copilot - Use Power Pages MCP server capabilitiesMicrosoft Copilot (Microsoft 365)Power Pages Worldwide
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Microsoft Copilot (Microsoft 365): Sales Development Agent is now availableMicrosoft Copilot (Microsoft 365) Worldwide
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Dynamics 365 Customer Service: Manage intraday operations with AI agentDynamics 365 Customer ServiceMicrosoft Copilot (Microsoft 365) Worldwide
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Microsoft Dataverse: Enable semantic data understanding for agentic useMicrosoft Copilot (Microsoft 365)Microsoft Dataverse Worldwide
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Microsoft Power Platform governance and administration: Multi-grader comparisonMicrosoft Copilot (Microsoft 365)Microsoft Power Platform governance and administration Worldwide
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Work IQ: Agent Policy GovernanceMicrosoft Copilot (Microsoft 365)Work IQ Worldwide
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Work IQ: Human in the loopMicrosoft Copilot (Microsoft 365)Work IQ Worldwide
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Work IQ: Real Time TranscriptsMicrosoft Copilot (Microsoft 365)Microsoft TeamsWork IQ Worldwide
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Dynamics 365 Contact Center: Copilot and AI innovation - Use agentic simulations to evaluate contact center setupDynamics 365 Contact CenterMicrosoft Copilot (Microsoft 365) Worldwide
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Dynamics 365 Contact Center: Unified routing - Assign conversation to expert who engaged with the customer previouslyDynamics 365 Contact CenterMicrosoft Copilot (Microsoft 365) Worldwide
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Dynamics 365 Contact Center: Unified routing - Handle waiting conversations when queues close or become unstaffedDynamics 365 Contact CenterMicrosoft Copilot (Microsoft 365) Worldwide
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Dynamics 365 Customer Service: Copilot and AI innovation - Classify emails by category and subcategory with Case Management AgentDynamics 365 Customer ServiceMicrosoft Copilot (Microsoft 365) Worldwide
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Dynamics 365 Customer Service: Copilot and AI innovation - Improve customer outcomes with Service Agent in Microsoft 365 CopilotDynamics 365 Customer ServiceMicrosoft Copilot (Microsoft 365) Worldwide
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Dynamics 365 Customer Service: Copilot and AI innovation - Use Copilot Cowork to orchestrate insights and actions for representativesDynamics 365 Customer ServiceMicrosoft Copilot (Microsoft 365) Worldwide
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Dynamics 365 Field Service: Optimize resource scheduling - Optimize multiple resources with Scheduling Operations AgentDynamics 365 Field ServiceMicrosoft Copilot (Microsoft 365) Worldwide
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Dynamics 365 Finance and Operations cross-app: Boost productivity with Copilot - Boost agent performance with optimal tool execution paths in Dynamics 365 ERP MCPDynamics 365 Finance and Operations cross-appMicrosoft Copilot (Microsoft 365) Worldwide
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Dynamics 365 Finance and Operations cross-app: Boost productivity with Copilot - Use Copilot Cowork to orchestrate insights and actions across Dynamics 365 ERPDynamics 365 Finance and Operations cross-appMicrosoft Copilot (Microsoft 365) Worldwide
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Dynamics 365 Finance: Business performance - MCP for ERP AnalyticsDynamics 365 FinanceMicrosoft Copilot (Microsoft 365) Worldwide
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Dynamics 365 Finance: Core financials - Enable import of customer payment remittance advice for processing and settlementDynamics 365 FinanceMicrosoft Copilot (Microsoft 365) Worldwide
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Dynamics 365 Project Operations: Optimize Project Operations - Track real project progress from field executionDynamics 365 Project OperationsMicrosoft Copilot (Microsoft 365) Worldwide
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Dynamics 365 Sales: Copilot and AI innovation - Use Dynamics 365 Sales skills in Microsoft 365 Copilot CoworkDynamics 365 SalesMicrosoft Copilot (Microsoft 365) Worldwide
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Dynamics 365 Sales: Opportunity acceleration - Chat about sales opportunity agent insights from inside Sales agentDynamics 365 SalesMicrosoft Copilot (Microsoft 365) Worldwide
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Dynamics 365 Sales: Seller experiences - Clone and share Sales Development agent configuration across teamsDynamics 365 SalesMicrosoft Copilot (Microsoft 365) Worldwide
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Dynamics 365 Supply Chain Management: Copilot and AI innovation - Understand forecast accuracy with AI explanationsDynamics 365 Supply Chain ManagementMicrosoft Copilot (Microsoft 365) Worldwide
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Microsoft Dataverse: Activate Enterprise Data in Copilot - Create Dataverse agent users with Microsoft Entra agent identityMicrosoft Copilot (Microsoft 365)Microsoft Dataverse Worldwide
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Microsoft Dataverse: Improved enterprise experiences in Power Platform - Enhance Dataverse record descriptions for Copilot /mentionMicrosoft Copilot (Microsoft 365)Microsoft Dataverse Worldwide
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Microsoft Copilot (Microsoft 365): Copilot response personalization - Memory citationsMicrosoft Copilot (Microsoft 365) Worldwide
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Work IQ: A2A and MCP elicitationMicrosoft Copilot (Microsoft 365)Work IQ Worldwide
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Work IQ: A2A and MCP long running tasksMicrosoft Copilot (Microsoft 365)Work IQ Worldwide
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Work IQ: Microsoft IQMicrosoft Copilot (Microsoft 365)Work IQ Worldwide
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Work IQ: REST endpoint toolsMicrosoft Copilot (Microsoft 365)Work IQ Worldwide
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Work IQ: RetrieveMicrosoft Copilot (Microsoft 365)Work IQ Worldwide
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Microsoft Copilot (Microsoft 365): Integrate the Sales Development agent with SalesforceMicrosoft Copilot (Microsoft 365) Worldwide
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Work IQ: Updating documents in OfficeMicrosoft Copilot (Microsoft 365)Work IQ Worldwide
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Microsoft Copilot (Microsoft 365): Scheduling with CopilotMicrosoft Copilot (Microsoft 365) DoDGCCGCC High
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Microsoft Copilot (Microsoft 365): Audio Overview updates in Copilot NotebooksMicrosoft 365Microsoft Copilot (Microsoft 365)OneNote Worldwide
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Microsoft Copilot (Microsoft 365): Copilot Chat in OneNote can create, edit, and refine contentMicrosoft Copilot (Microsoft 365)OneNote Worldwide
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Microsoft Copilot (Microsoft 365): Chat: Access to UBB models via the model selectorMicrosoft Copilot (Microsoft 365) Worldwide
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Microsoft Copilot (Microsoft 365): Use Dataverse Business Skills in Sales AgentMicrosoft Copilot (Microsoft 365) Worldwide
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Microsoft Edge: Commercial Journeys - AI-powered task completion for Microsoft 365 Copilot usersMicrosoft Copilot (Microsoft 365)Microsoft Edge Worldwide
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Microsoft Teams: Intelligent call delegationMicrosoft Copilot (Microsoft 365)Microsoft Teams Worldwide
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Work IQ: Custom agents + 3P callsMicrosoft Copilot (Microsoft 365)Work IQ Worldwide
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Work IQ: ExpandedContextIQMicrosoft Copilot (Microsoft 365)Work IQ Worldwide
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Microsoft Clipchamp: Copilot video creation updatesMicrosoft ClipchampMicrosoft Copilot (Microsoft 365) Worldwide
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OneDrive: Prompt gallery for CopilotMicrosoft Copilot (Microsoft 365)OneDrive Worldwide
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Word: Legal plugins in CopilotMicrosoft Copilot (Microsoft 365)Word Worldwide
Back to all roadmap items. Slippage is measured against the earliest release month this tracker recorded, which is not necessarily the first one Microsoft published — only movement since 1 September 2026 is knowable here.