Dynamics 365 Customer Insights - Journeys: Create journeys in minutes with Journey Creation Agent Beta
Data as of 2 hours ago (26 October 2026)
Description
You simply describe in everyday words what you want to create and the Journey Creation Agent builds the journey for you. With Journey Creation Agent, you can: Use an AI-powered, guided experience for optimized outcomes. Build in minutes with no technical jargon, complex setup, or cold start. Use natural language to describe the journey you want to create. Drive results–the agent interprets your goal and asks relevant follow-up questions to refine your intent and ensure accuracy. Scenario A campaign manager wants to re-engage inactive customers but has no time to build a journey from scratch. The manager simply types, “Send a re-engagement email to customers who haven’t purchased in 90 days, follow up with a reminder with a discount.” The journey is instantly generated, with the right audience, content, and structure.
Change history
Added to the roadmap 22 October 2026. Tracked here since 23 October 2026. Earliest target we recorded: April 2027 (since tracked — Microsoft may have moved it before we started watching).
Nothing has changed on this item since tracking began on 23 October 2026. Changes appear here as Microsoft updates the feed.