Dynamics 365 Field Service: Track costs for non-billable field work Beta
Data as of 1 hour ago (26 October 2026)
Description
Organizations often use the same field teams for both customer work and internal operational work, such as maintenance, inspections, or asset-related activities that are not billed to an external customer. These scenarios still require scheduling, technician execution, and accurate tracking of the labor, materials, and other costs associated with the work. With this capability, Field Service Work Orders can be connected to a project that serves as the financial container for the work. Technicians continue to plan and execute through Field Service, while supported labor, material, expense, and other costs are captured against that project for centralized cost tracking. This gives organizations a consistent way to manage non-billable field work and understand its total cost without requiring a customer contract simply to connect the Work Order to a project.
Change history
Added to the roadmap 28 September 2026. Tracked here since 29 September 2026. Earliest target we recorded: November 2026 (since tracked — Microsoft may have moved it before we started watching).
Nothing has changed on this item since tracking began on 29 September 2026. Changes appear here as Microsoft updates the feed.