Microsoft Teams: Intelligent call recaps in Queues app Beta
Data as of 41 minutes ago (9 September 2026)
Status Rolling out
Release month September 2026
Release ring General Availability, Targeted Release
Products Microsoft Copilot (Microsoft 365) Microsoft Teams
Cloud instances GCCGCC HighWorldwide
Platforms DesktopMac
Description
Spend less time catching up on call recordings to resolve customer issues faster. For recorded call queue calls, the Queues app now supports intelligent call recaps for recorded calls that includes AI-generated summary notes, key discussion points, and follow-up actions. Navigate to the call record in the Queues app and select the Recap tab to access.
Change history
Added to the roadmap 7 August 2026. Tracked here since 1 September 2026. Earliest target we recorded: September 2026 (since tracked — Microsoft may have moved it before we started watching).
Nothing has changed on this item since tracking began on 1 September 2026. Changes appear here as Microsoft updates the feed.