Microsoft Teams: Use Copilot Chat after a call in Queues app Beta
Data as of 2 hours ago (26 October 2026)
Description
After a recorded call is completed, use Copilot in the Queues app to quickly catch up on key details, uncover insights, and resolve customer issues faster without having to manually search through a transcript or listen back to a recording. Navigate to the unified call history in the Queues app, select the recorded call record, and launch the Copilot Chat sidecar from within the Recap tab. You can then ask Copilot to generate a summary or answer questions about specific details related to the call.
Change history
Added to the roadmap 6 August 2026. Tracked here since 1 September 2026. Earliest target we recorded: September 2026 (since tracked — Microsoft may have moved it before we started watching).
- 30 September 2026 Status Rolling out Launched