Microsoft Teams: Automatic recording and transcription for Teams Call Queues Beta
Data as of 2 hours ago (9 September 2026)
Status Launched
Release month August 2026
Release ring General Availability, Targeted Release
Products Microsoft Teams
Cloud instances GCCWorldwide
Platforms DesktopMac
Description
Administrators can enable automatic recording and transcription for Teams call queues. When enabled, calls answered by calling representatives are automatically recorded without manual action. Admins configure the feature per queue via Teams admin center or PowerShell, with controls for recording, transcription and agent access to recordings. Recordings are stored in SharePoint and available through the Queues app call history. Note: Queues app requires a Teams Premium license.
Change history
Added to the roadmap 9 June 2026. Tracked here since 1 September 2026. Earliest target we recorded: August 2026 (since tracked — Microsoft may have moved it before we started watching).
- 3 September 2026 Status Rolling out Launched