Microsoft Teams: Shared call history in Queues app Beta
Data as of 2 hours ago (26 October 2026)
Description
Queues app now supports shared history for all missed, incoming, and outgoing calls in a queue. This new feature provides greater visibility and collaboration by allowing users to view a complete call history across the team. Shared history can be enabled by your Teams admin, who can choose to grant access to either: All members of the queue, or Only authorized users
Change history
Added to the roadmap 18 November 2025. Tracked here since 1 September 2026. Earliest target we recorded: January 2026 (since tracked — Microsoft may have moved it before we started watching).
Nothing has changed on this item since tracking began on 1 September 2026. Changes appear here as Microsoft updates the feed.